COVID 19 TERMS
The safety of our customers and partners is of the highest importance to us. We want you to be able to book confidently, to find out more about our terms and conditions such as our refund policy please click here.
TERMS & CONDITIONS
The following terms and conditions apply to all Gastronomous events (“Events”) provided by Gastronomous Ltd trading as the “Event Provider”. They have been updated because of the coronavirus pandemic. On purchasing one or more tickets to an Event you agree to these terms and conditions on behalf of yourself and your guests at the Event.
Personal information provided as part of the booking process will only:
– Be used by the Event Provider to administer the Event details you are attending
– Be shared with our delivery partner (Mission Express) for fulfilment of all hamper deliveries
These contact details will be destroyed 21 days after the event, in accordance with government guidelines.
EVENT SPECIFIC TERMS
The Event Provider will supply information about the Event at the time of booking which may include additional terms relevant to procedures, behaviour and/or conduct regarding attendance at the Event. This information will be specific to the relevant Event and will/may include the following:
- Confirmation of the date of the Event and nature of the Event location or venue.
- Any health restrictions, warnings or guidance which are known at that time and which will apply at the Event.
- Age Restriction. All events are for over 18s only. Refunds will not be provided to those who are not admitted to the Event as a result of failure to provide acceptable identification or who do not comply with the applicable age restriction.
- These events are intended only for responsible adults of legal drinking age. Please drink responsibly and with moderation.
- Tickets are sold via an online booking agent and are subject to the agent’s terms and conditions of sale and to the agent’s booking and administrative fees levied at the point of sale.
In the interests of public health and safety, the Event Provider reserves the right to update or impose health restrictions, warnings or guidance at any time and by any means available to it (such as on the website or at the Event itself) and which will apply in connection with admittance to and behaviour at the Event as the Event Provider considers appropriate, taking into account any circumstances which exist at the time or in response to any guidance from the Government, Public Health England, or any other governmental or judicial authority.
No Refunds. Once purchased, tickets are non-refundable except, subject to these terms and conditions, on cancellation of the Event by the Event Provider. Tickets may be transferred to any other person. They specifically may not be used as rewards or competition prizes. Unauthorised resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation. Tickets remain the property of the Event Provider and are a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.
EVENT CANCELLATION POLICY
In the event of our having to cancel an Event, including due to Coronavirus, licensing or other legal restrictions or for safety reasons, then the Event Provider will provide notification of the cancellation to the contact information provided by the ticket purchaser. On cancellation, the Event Provider will offer ticket holders the opportunity either; (i) to exchange their tickets for a subsequent Event; or (ii) to a refund equal to the face value of the tickets. This option must be exercised within 2 weeks of notification by the Event Provider of the cancellation. Booking fees or other charges levied by the ticket agent are not refundable. This is the Event Provider’s sole liability to ticket holders in the event of cancellation.